Tenants

Property selection

• How do we screen landlords who advertise on Rent a Place?
• What do our agents look for during the inspection of a new property?

Expectation and guarantees

• I’m about to rent an apartment online without seeing it in person. What should I expect?
• Is it safe to rent an apartment or a room online?
• What is the 48-hour check-in guarantee?
• What is the cancellation policy?

Browsing and booking an option

• Do I have to be a student to use Rent a Place?
• Is it possible for me to visit the apartment before booking?
• Why is the exact address of the property not displayed on the website?
• Can I know more about my potential roommates?
• What is the booking fee for?
• Are the rental listings up to date?

Signing the lease

• Is everything included in the rent?
• When do I sign the lease?
• Can I sublet my room/unit or end my tenancy early?

Check-in and occupancy

• Can I share my room with someone else?
• Who do I pay my rent to?
• Who do I contact for repairs and maintenance?
• Is it possible for me to sublet my apartment/room?
• How do I collect the keys?

Terms and conditions

• Terms of Service
• Privacy Policy