Tenants

Property selection

• How do we screen landlords who advertise on Rent a Place?
• What do our agents look for during the inspection of a new property?

Expectation and guarantees

• I’m about to rent an apartment online without seeing it in person. What should I expect?
• Is it safe to rent an apartment or a room online?
• What is the 48-hour check-in guarantee?
• What is the cancellation policy?

Browsing and booking an option

• How do I book a room or apartment through Rent a Place?
• What documents do I need to provide when I submit a booking request?
• What happens if my booking request is accepted?
• Do I have to be a student to use Rent a Place?
• Is it possible for me to visit the apartment before booking?
• Why is the exact address of the property not displayed on the website?

See all 9 articles

Signing the lease

• Is everything included in the rent?
• When do I sign the lease?
• Can I sublet my unit or transfer my lease or end my tenancy early?

Check-in and occupancy

• Can I share my room with someone else?
• Who do I pay my rent to?
• Who do I contact for repairs and maintenance?
• Is it possible for me to sublet my apartment/room?
• How do I collect the keys?

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