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  1. Rent a Place
  2. Tenants

Tenants

Property selection

  • How do we screen landlords who advertise on Rent a Place?
  • What do our agents look for during the inspection of a new property?

Expectation and guarantees

  • I’m about to rent an apartment online without seeing it in person. What should I expect?
  • Is it safe to rent an apartment or a room online?
  • What is the 48-hour check-in guarantee?
  • What is the cancellation policy?

Browsing and booking an option

  • How do I book a room or apartment through Rent a Place?
  • What documents do I need to provide when I submit a booking request?
  • What happens if my booking request is accepted?
  • Do I have to be a student to use Rent a Place?
  • Is it possible for me to visit the apartment before booking?
  • Why is the exact address of the property not displayed on the website?
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Signing the lease

  • Is everything included in the rent?
  • When do I sign the lease?
  • Can I sublet my unit or transfer my lease or end my tenancy early?

Check-in and occupancy

  • Can I share my room with someone else?
  • Who do I pay my rent to?
  • Who do I contact for repairs and maintenance?
  • Is it possible for me to sublet my apartment/room?
  • How do I collect the keys?

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