Submit a request
Rent a Place
How do we screen landlords who advertise on Rent a Place?
What do our agents look for during the inspection of a new property?
Expectation and guarantees
I’m about to rent an apartment online without seeing it in person. What should I expect?
Is it safe to rent an apartment or a room online?
What is the 48-hour check-in guarantee?
What is the cancellation policy?
Browsing and booking an option
Do I have to be a student to use Rent a Place?
Is it possible for me to visit the apartment before booking?
Why is the exact address of the property not displayed on the website?
Can I know more about my potential roommates?
What is the booking fee for?
Are the rental listings up to date?
Signing the lease
Is everything included in the rent?
When do I sign the lease?
Check-in and occupancy
Can I share my room with someone else?
Who do I pay my rent to?
Who do I contact for repairs and maintenance?
Is it possible for me to sublet my apartment/room?
How do I collect the keys?
Terms and conditions
Terms of Service
Powered by Zendesk